Last Updated: February 19, 2025

Drewlo Holdings Inc – Privacy Policy

1. Our Commitment to Your Privacy

At Drewlo Holdings (the “Company,” “we,” “our,” or “us”), we understand that protecting your personal information is essential. We’re committed to respecting your privacy and maintaining the confidentiality, accuracy, and security of any personal information you provide us. We follow all applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What Does This Policy Cover?

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information. It applies to personal information about:

Prospective tenants (when you inquire or apply for a rental unit).
Current and former tenants (during and after your tenancy).
Visitors (on our properties).
Employees and contractors (to the extent that personal information is collected in performing duties).

“Personal information” generally means any information that identifies you as an individual, such as your name, address, phone number, or credit information.

3. Collecting Your Personal Information

Rental Applications
• We may collect your name, contact information, credit history, employment details, references, and other related data needed to process your rental application.
During Tenancy
• We might gather updated contact details or payment methods for rent collection.
• Maintenance requests or incident reports may also contain personal information you voluntarily provide.
Security & Safety
• We use video and or audio surveillance in common areas like lobbies, parking garages, pools, hallways, elevators, and building entrances for security purposes.
• If you visit our leasing office or attend an event on our property, we may record basic information (like name and phone number) for registration or safety protocols.

We collect personal information directly from you whenever possible. In some cases, we may also collect personal information from third parties, such as credit agencies or references, but only where authorized by you or by law.

4. Why We Collect Your Information

We collect and use your personal information to:

Provide You with a Home: Evaluate and process your rental application, prepare leases, collect rent, and manage your tenancy.
Maintain Our Properties: Coordinate repairs, improvements, and respond to maintenance requests efficiently.
Enhance Safety and Security: Operate video surveillance to deter misconduct and protect residents, visitors, and property against theft, vandalism, or other wrongdoing.
Communicate with You: Notify you of important updates (e.g., rent increases, policy changes, safety alerts, or service interruptions).
Comply with Legal Requirements: Meet tax, regulatory, or court-ordered obligations.

We’ll only use or share your personal information for these purposes, or for similar reasons consistent with the original purpose of collection, unless we obtain your further consent or as permitted by law.

5. How We Protect Your Information

We take the security of your personal information seriously. Some of the safeguards we use include:

Physical Protections: Locked offices, restricted access to paper files, and secure destruction of discarded documents.
Electronic Protections: Password-protected systems, firewalls, data encryption where feasible, and regular security audits.
Organizational Protections: Training for employees on privacy practices, limiting access to those who need the information for their job roles, and requiring contractors to respect confidentiality.

6. Video Surveillance Practices

Purpose and Placement
• Cameras are installed in common areas (e.g., parking lots, entrances, hallways, recreation areas including pools) to enhance safety and protect property.
Access and Retention
• Footage is stored securely and only accessed by authorized personnel (like property managers, building managers, security teams).
• We typically retain recordings for a limited period (e.g., 30 days to 90 days), unless needed for a legal or security matter, in which case they may be kept longer.
Disclosure
• We do not share surveillance footage with outside parties except if required or permitted by law (e.g., law enforcement requests).

7. Sharing Your Personal Information

We may disclose your personal information in certain, limited circumstances:

Service Providers: We engage trusted third-party companies (e.g., payment processors, maintenance contractors, IT support) who help us deliver services to you. They’re required to keep your information confidential and use it only for the services they provide us.
Legal Compliance: We might share information to comply with a court order or if law enforcement legally requires it.
Consent: If you request or consent to a disclosure (e.g., providing a reference to another landlord).

We never sell your personal information to third parties.

8. Your Choices and Rights

Access and Correction
• You have the right to access the personal information we hold about you, subject to certain legal exceptions.
• If you find any inaccuracies, you can ask us to update or correct them.
How to Make a Request
• If you’d like to access or correct your personal information, please contact us in writing using the information in Section 10.

9. Retention of Your Information

We keep your personal information as long as needed to fulfill the purposes outlined in this policy or as required by law. For instance:

Tenant Records: Retained for the duration of your tenancy plus any applicable statutory or operational retention periods (e.g., after move-out, if required by provincial regulations).
Surveillance Footage: Retained for a short period unless it’s related to a specific incident under investigation.

Once personal information is no longer needed, we securely destroy, erase, or anonymize it.

10. Contact Us: Privacy Questions or Complaints

If you have any questions, concerns, or complaints about how we handle your personal information, please contact our Privacy Officer:

Privacy Officer

Name/Title: Isaac Robinson / Technology Director
Phone: 519-472-8200
Email: [email protected]
Address: 680 Waterloo St, London, Ontario, Canada, N6A 0B3

We’ll respond to all privacy inquiries within a reasonable time. If you’re unsatisfied with our handling of your complaint, you can also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or visit https://www.priv.gc.ca.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, the “Effective Date” at the top of this document will change. We encourage you to review this policy regularly to stay informed of how we’re safeguarding your information.

Drewlo Holdings ("us", "we" or "our") operates this website (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection & Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and email address ("Personal Information").

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze the above.

Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that would be applicable to our business and/or services.

Cookies
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.

Changes to this Privacy Policy
This Privacy Policy is effective as of the last updated date and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page, will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

PRIVACY POLICY